Nature of business Lancaster Fastener is recognised throughout the international distribution trade as a specialist importer and stockist of small diameter (12mm and below) industrial threaded fasteners. Trading within the fastener industry for more than 30 years, Lancaster Fastener has successfully developed a brand that is synonymous with exceptional standards of quality and customer service. Product ranges are sourced from .quality assured. manufacturers and subsequently supplied to a network of fastener distributors in 36 countries worldwide. Lancaster Fastener supplies many of the leading fastener distribution groups as well as offering support to many of the smaller distribution companies throughout the world. Lancaster.s position in the market forms an essential supporting stock interface between the distributor and the Asian manufacturer, reacting largely to the infill demands of the industry. Product Ranges Lancaster.s stock range is presented to the industry in a 270 page catalogue which includes comprehensive technical data on all featured products. Available to customers in print and as a download, the catalogue is complemented by detailed product information on Lancaster.s website. Product ranges include: Self-Tapping Screws, Self-Drilling Screws, Thread Rolling Screws, Machine Screws, Screws for Plastic, Nuts, Rivet Bushes, Self-Clinching Fasteners, CD Weld Studs & Brass Inserts for Plastic; it is the major depth of Lancaster.s range and the narrow, specialist stockholdingthat differentiates them from their competition within the industry. Excellence in customer service, warehousing and worldwide distribution From over 2,500 tonnes of stock, comprising of over 5,000 product lines, customers are offered a fast and efficient carton service supported by an excellence in worldwide logistics. Customers in the UK are offered a next day delivery service, while a well established relationship with a reputed logistics operator has allowed Lancaster Fastener to develop a delivery network throughout Europe. Daily collections from Lancaster are forwarded to a central European hub within 24 hours and then on through a delivery network to destinations throughout Mainland Europe and Scandinavia. Typical transit times throughout Europe are 2-5 days from receipt of order. Lancaster Fastener also operates a 48 hour delivery service to North America offering extremely competitive rates of carriage. Customer satisfaction is ascribed the utmost importance and great emphasis is placed upon effective communication with customers in order to meet their specific requirements. With a customer base that extends throughout Europe, this high level of communication is achieved by the linguistic abilities of Lancaster.s international sales team, which comprises of German, French, Spanish, Italian and Polish speakers. It is Lancaster Fastener.s continual aim to be respected by their customers by exceeding expectations and providing outstanding performance in every aspect of their business.